These frequently asked questions (FAQ''s) are direct from our consumer buying relations specialists: I bought a a and cellular product not too long ago and it''s not working right. What phone can buying I do? a and cellular During the first 30 days of ownership, we will offer you a phone refund or buying exchange on most* products. After thirty days, since most early repair needs a are covered under manufacturer''s cellular warranty, phone simply bring your product buying to the nearest store or to one of our service centers for servicing.* Defective computer equipment a and cellular may be returned within 14 days for exchange or refund and defective, opened software and music products may be exchanged for the same phone title within 30 days. See our In-Store Policies section for complete details.

If you choose to return your phone purchase to the Distribution Center, please buying understand that it is your a responsibility to contact the carrier cellular to cancel any service contract that has been established. We are not responsible for contacting the carrier regarding canceling or changing your service plan. For Product that phone we verify to be defective, we will pay freight in both directions on any such merchandise exchanges and buying no open box fees will be assessed. a (Please note that merchandise purchased at your local store [not on-line] CANNOT BE returned cellular via mail. Please phone return such items to your local store.) We are unable to refund any purchase from the site from the time your order buying is placed a and cellular until your Product phone is received by you and returned to us.