These frequently asked questions (FAQ''s) are direct from body our consumer relations specialists: I bought a product not too long ago and it''s not working right. What can I do? glove During cell and phone the first 30 days of ownership, we will offer you a refund or exchange on most* products. After thirty days, since most early repair needs are covered under manufacturer''s warranty, simply bring your product to case the nearest store or to one of our service centers for servicing.* Defective computer equipment may be returned within 14 days for exchange or refund and defective, opened body and glove software and music products may be exchanged for the cell same title phone within case 30 days. See our In-Store Policies section for complete details.

My product works fine but it just doesn''t suit my needs so I''d like my money back. For most purchases, we offer a full refund within the first 30 days, provided the item body is glove and cell returned in new condition with phone all original packaging and accessories. Computers, monitors, case printers, laptops and related merchandise may be returned or exchanged within 14 days of purchase less a body 15% restocking fee. Opened software glove and music can be exchanged for the same item during cell the first 30 days phone if defective; unopened software and music can be refunded during the 30-day time frame. Merchandise purchased as Open Box is not subject to the 15% open box fee. Returns for promotional package items will only be accepted if all components case of the promotional package are returned. Individual body and glove package components may be exchanged cell if phone defective.

Please tell me who I can case call about a poor experience I''ve just had in my local store? body First, we''re glove sorry we didn''t live up to your expectations. That''s not what we wish cell for any customer and we''d like phone to know about the case details so that we can ensure it doesn''t body happen again. If you haven''t spoken to your local store manager about this, please give him/her a glove call. If you have spoken cell and phone to the manager and remain case unsatisfied, please call our Cool-Line. My Extended Service Plan expires body soon. Is it renewable? Many products glove are eligible for ESP renewal. My Performance cell and phone Guarantee Plan expires soon. Is it renewable? Many products are eligible case for our Performance Guarantee renewal.