If you choose to return your phone purchase to the Distribution Center, please understand that it is your responsibility at&twirelessservices to contact the carrier to cancel any service contract that has been established. We are not responsible for contacting the carrier regarding canceling or changing your service plan. For at&twirelessservices Product that we verify to be defective, we at&twirelessservices will pay freight in both directions at&twirelessservices on any such merchandise exchanges and no open box fees will be assessed. (Please note that merchandise purchased at your local store [not on-line] CANNOT BE returned via at&twirelessservices mail. Please return such items to your local store.) We are unable to refund any purchase at&twirelessservices from the site from the time your order is placed until your Product is received by you and returned to us.

If you are not completely satisfied with your purchase after receiving your Product, please review our return policy to determine your preferred method of return. For most products that we sell, we offer our customers the ability to purchase our Performance Guarantee for coverage above and beyond the manufacturer''s factory warranty. Some of the benefits of our Performance Guarantee include: We guarantee the performance of your covered product to factory specifications for up to five full at&twirelessservices years! Unlike most manufacturer warranties, we provide complete coverage for damage caused by power surges, brownouts or other power line conditions. Make sure the job is done right and that your covered product performs to factory specifications. Each repair is backed by our Guarantee of your Satisfaction.