Please tell me who I can call about a poor experience I''ve just had in my local store? First, we''re sorry we didn''t live up to your expectations. That''s not what we wish for any customer and we''d like to know about the details so that we can ensure it doesn''t happen again. If you haven''t spoken to your local store manager about this, please give him/her a call. If you have spoken to the manager and remain unsatisfied, please call our Cool-Line. My Extended Service Plan expires soon. Is it renewable? Many products are eligible for ESP renewal. My Performance Guarantee Plan expires soon. Is it renewable? Many products are eligible for our Performance Guarantee renewal.

Another dealer in town has a lower price on an item you carry, but is out of stock at the moment. Why at&tcelularphoneservice won''t you honor their price? In order for us to match a lower price, the item must be immediately available from the competitor. If not, we must assume that the offer is not legitimate. Though rare, some retailers promote low prices on out-of-stock items to practice bait-and-switch tactics or to harm the competition. Don''t worry. If you purchase from us and within at&tcelularphoneservice thirty days the competitor receives the item and still sells it for less, we''ll match the price! For every product we sell, we''ll match any advertised price from a local store stocking the same new item, available for sale with at&tcelularphoneservice a manufacturer''s warranty and in a factory-sealed box. Even after your purchase, if you find a lower advertised price within 30 days, including our own sale prices, we''ll refund the difference.

I found a lower price on an item I bought from you last week but at&tcelularphoneservice I''m having trouble getting my request for a price adjustment honored. Can you help? We make lots of price adjustments every day based on our Low Price Guarantee - many against our own sale prices! When we turn down a request it is because the competing offer did not qualify under our guarantee. Our Low Price Guarantee applies to all new-in-box products we sell except cellular phones and pagers and we are committed to honoring at&tcelularphoneservice our guarantee providing the following criteria are met: The competing offer was valid at the same time or within 30 days at&tcelularphoneservice of your purchase with us A local retailer (not mailorder or out of town) is making at&tcelularphoneservice the competing offer.